Terms of Sale
Last updated July 18, 2026
Terms of Sale (Schiager Digital)
© Schiager Digital — 2026
Effective Date: July 18, 2026
1. Company Information and Scope
These Terms of Sale apply to all purchases of products, digital contents, or services executed within the online store operated by:
- Company Name: Schiager Digital
- Organization Number: 925 963 615 (Norway)
- Registered Address: Fjordveien 83, 3490 Klokkarstua, Norway
- Contact Email: post@schiager.digital
- Contact Phone: +47 928 06 151
These terms regulate the mutual rights and obligations between Schiager Digital (hereafter "we", "us", or "the Vendor") and the purchasing customer (hereafter "the Customer"). Where the customer acts as a consumer (forbruker), mandatory protections under Norwegian consumer law apply and override any conflicting terms herein.
2. Technical Steps and Formation of Agreement
- Offer and Acceptance: The display of products or services in our digital store does not constitute a legally binding offer, but rather an invitation to buy. A binding purchase agreement is only concluded when the Vendor has verified the order and issued an official Order Confirmation (ordrebekreftelse) via email.
- Order Receipt: The automated system email titled "Receipt of Order" or similar, dispatched immediately after payment initialization, is solely an acknowledgement that your order request has been queued and does not bind the Vendor to fulfil the order.
- Age Restriction: To enter into a contract with us, the Customer must be at least 18 years of age. Minors cannot purchase goods or services on credit or via invoice financing under any circumstances.
3. Prices and Formatting Errors
- Currency: For all orders, stated prices are denominated in Norwegian Kroner (NOK) unless another currency is explicitly indicated at checkout.
- International Shipments: For customers ordering from outside Norway, the Customer acts as the importer of record and is entirely responsible for the payment of local import duties, clearing fees, and administrative charges imposed by the destination country's authorities.
- Pricing Adjustments & Typographical Errors: If a product or service is inadvertently listed at an incorrect price due to technical, systemic, or typographical errors, and the price is so low or incorrect that the Customer realized or reasonably ought to have realized it was a mistake, the Vendor is not bound by the error. We reserve the absolute right to cancel the affected order, notify the Customer, and issue a full refund.
4. Payment Terms and Capture Rules
- Supported Methods: We accept major credit/debit cards (Visa, Mastercard, American Express), Vipps, Stripe, and pre-approved business invoices.
- Timing of Card Capture: For physical products, the purchase amount may be temporarily reserved on the Customer's card at check-out. The actual funds will not be captured and permanently charged to the account until the physical items have been prepared and formally handed over to the shipping carrier.
- Instant Capture Exceptions: For digital products that are instantly delivered on a non-tangible medium, direct mobile payments (Vipps), or immediate bank transfers, funds are captured immediately upon the completion of checkout to initiate the instantaneous delivery sequence.
5. Fulfilment, Shipping Performance, and Legal Risk Transfer
- Delivery Timeframes: The estimated delivery window will be presented clearly to the Customer during checkout. Unless a specific alternative timeframe is explicitly agreed upon in writing, our maximum delivery window for standard consumer orders is 30 days from the date the Order Confirmation is issued.
- Passing of Risk (B2C): In compliance with Forbrukerkjøpsloven § 14, the risk of loss, destruction, or damage to physical goods passes to the consumer customer only when they, or a designated third-party representative acting on their behalf, take physical, actual possession of the goods.
- Passing of Risk (B2B): For verified commercial entity purchases (business-to-business), all shipments are executed under Incoterms rules as indicated on the invoice, defaulting to FCA or DAP, whereby operational risk transfers to the corporate buyer the moment the goods are transferred to the initial carrier.
- Unclaimed Packages: If a delivery is returned to us due to the Customer's active refusal to accept delivery, failure to pick up the package from a local carrier hub within the carrier's designated pick-up window, or failure to pay mandatory domestic customs/import fees, the Customer will be liable for the documented return shipping costs and carrier handling fees. These costs will be deducted from the final refund.
6. Statutory Right of Withdrawal (Angrerett)
- The 14-Day Window: Consumer customers residing within Norway and the EU/EEA possess a mandatory statutory right to withdraw from this agreement without giving any reason within fourteen calendar days. The withdrawal period expires 14 days from the day the Customer, or a third party designated by the Customer, acquires physical possession of the final item of the order.
- Notification Requirement: To exercise the right of withdrawal, the Customer must explicitly notify the Vendor of their decision to withdraw via an unambiguous statement sent to post@schiager.digital prior to the expiry of the 14-day window. Customers may utilize the mandatory Standard Right of Withdrawal Form (angreskjema) provided electronically alongside their order confirmation.
- Condition of Goods & Depreciation: The Customer has the legal right to open packaging and examine the goods to establish their nature, characteristics, and basic functioning. However, if the goods are returned in a condition that shows use, physical alteration, or handling beyond what is strictly necessary to inspect the item, the Customer is legally liable for the resulting diminished market value of the product. The Vendor reserves the right to deduct a corresponding amount from the final refund.
- Exemptions from the Right of Withdrawal: The right of withdrawal is completely void and excluded under Angrerettloven § 22 for:
- Products customized or manufactured strictly according to the unique specifications of the Customer (tilvirkningskjøp).
- Sealed digital software, digital keys, or media files, if the seal or activation code has been broken or unsealed after delivery.
- Digital Content Delivery: For instant digital downloads or SaaS services, the right of withdrawal is waived the moment the digital download or activation link is generated, provided that the Customer gave their explicit prior consent to start performance during checkout and acknowledged that they thereby forfeit their right of withdrawal.
7. Statutory Consumer Claims (Reklamasjon), Transport Damage, and Warranties
- Consumer Claim Rights (Reklamasjon): If a product features a hidden defect or nonconformity, Norwegian consumer customers have a statutory right to file a claim under Forbrukerkjøpsloven § 27. The baseline claim window is 2 years from delivery, extending to 5 years for products that are intended to last longer than 2 years (e.g., high-end electronics).
- Notice of Defect: The Customer must notify the Vendor of any discovered defect within a reasonable time (rimelig tid). A notice given within 2 months after the consumer discovered or should have discovered the defect is always considered timely.
- Transport Damage Protocol: The Customer is strongly urged to inspect all packages immediately upon delivery. If the product has suffered visible damage during transit, the Customer should report this to the carrier and notify Schiager Digital at post@schiager.digital as soon as practically possible, ideally accompanied by photographic evidence of the damaged packaging and item, to enable the Vendor to pursue compensation claims against the logistics provider. The Customer's statutory consumer claim rights remain fully intact regardless of whether immediate photos are provided.
- Commercial Warranties: Any voluntary, commercial warranty provided by the manufacturer or by Schiager Digital to international customers represents a distinct commercial addition and does not restrict, limit, or diminish the Customer's mandatory statutory consumer claim rights under local national law.
8. Business Protections and Liability Limitations
- Limitation of Liability (B2C): The Vendor is liable for direct losses resulting from nonconformity or delivery delay in accordance with the provisions of Forbrukerkjøpsloven. The Vendor cannot be held liable for indirect losses, consequential damages, or loss of commercial profit suffered by a retail consumer unless the loss was caused by gross negligence (grov uaktsomhet) or willful misconduct on our part.
- Limitation of Liability (B2B): For commercial transactions (B2B), the Vendor's total aggregate financial liability for any breach, delay, or defect is limited to 100% of the net purchase price paid by the corporate client for the specific item in question. All liability for indirect losses, operational downtime, loss of data, or third-party claims is entirely excluded.
- Force Majeure: Neither party shall be held liable for any delay or failure to perform its contractual obligations if such failure arises from circumstances entirely beyond its reasonable control, including but not limited to labour strikes, acts of God, war, trade embargoes, government lockdowns, systemic breakdowns of public infrastructure, or widespread transport network disruptions.
- Intellectual Property Protection: All digital architectures, text, photographs, graphic elements, brand logos, code base, and design configurations displayed within this online store remain the exclusive intellectual property of Schiager Digital and may not be copied, scraped, reproduced, or exploited without explicit written authorization.
9. Governing Law, Venue, and Dispute Resolution
- Governing Law: These Terms of Sale and all transactions executed through our online platform shall be governed by, interpreted, and construed in accordance with the substantive laws of the Kingdom of Norway.
- Consumer Venue: If a legal dispute between the Vendor and a retail consumer cannot be resolved through amicable direct negotiations, the consumer customer has the right to file a formal complaint with the Norwegian Consumer Authority (Forbrukertilsynet), or utilize the European Commission's Online Dispute Resolution (ODR) platform (https://ec.europa.eu/consumers/odr). Consumers retain the right to file lawsuits before their local home court of law.
- Commercial Venue (B2B): For all commercial entities and business transactions, any legal dispute arising from this contract that cannot be settled amicably shall fall under the exclusive authority of the Oslo District Court (Oslo tingrett) as the designated legal venue.